Privacy Policy

ION is a personal leadership development platform operated by KTW Digital Group, LLC ("we," "us," or "our"), based in Colorado, USA. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

ION is a personal coaching and productivity tool. It is not a licensed mental health service, therapy practice, or medical provider. The AI features in ION are designed for personal reflection and growth, not clinical treatment.

By creating an account or using ION, you agree to the collection and use of information as described in this policy.

(a) Account Information

• Email address (required for account creation)
• Full name (required)
• Phone number (optional, for SMS reminders)
• Timezone (defaults to America/Denver)

(b) Self-Reported Content

You provide content directly when using ION. This includes daily entries (priorities, appreciations, wins, lessons), weekly plans and reviews, monthly missions and milestones, annual targets, identity statements, core values, beliefs, and roles vision text.

(c) Assessment Data

ION includes self-assessment tools. We store your responses to 80 assessment questions across four life domains (Mind, Body, Heart, Soul), your scores, AI-guided reflection transcripts, calibration question responses, and personality profile data inferred by our AI from your calibration answers.

(d) AI-Generated Data

Our AI system generates data based on your usage. This includes personalized insights (patterns, blindspots, reinforcements), extracted entities (people, themes, and places mentioned in your entries), energy scores derived from your behavioral data, and full conversation histories with the AI coaching feature.

(e) Notification Preferences

We store your reminder preferences, including preferred times, channels (email or SMS), and which reminders you have enabled or disabled.

(f) Automatically Collected Information

We collect standard server logs (IP address, browser type, timestamps) for security and debugging purposes. We do not use advertising trackers or third-party analytics cookies.

We use your information to:

• Provide and operate the ION platform
• Generate personalized AI insights, coaching responses, and assessments
• Send reminders and notifications you have opted into
• Calculate scores, trends, and energy metrics from your behavioral data
• Improve the platform and fix issues
• Communicate with you about your account or service updates

We do not sell your personal data. We do not use your data for advertising. We do not share your data with third parties except as described in Section 4 below, where those third parties process data solely to provide the ION service.

ION relies on the following third-party services to operate. Each service processes data only as needed to deliver its function.

AI processing disclosure: When you use AI features (coaching, insights, reflections), your text content is sent to Anthropic's Claude API for processing. Anthropic processes this data under their own API terms. As of this writing, Anthropic does not use API data for model training by default. We recommend reviewing Anthropic's policies for the most current information.

Your data is stored on Supabase infrastructure in the United States. We implement the following security measures:

• Encryption in transit (TLS/HTTPS for all connections)
• Encryption at rest (AES-256 via Supabase PostgreSQL)
• Row-level security on all database tables (your data is isolated to your account)
• Rate limiting on all API endpoints
• Input sanitization on all AI requests to prevent prompt injection
• HMAC signature verification on all incoming webhooks

No system is perfectly secure. We take reasonable measures to protect your data, but cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you within 72 hours.

You have the following rights regarding your data:

• Access: You can view all your data within the app at any time.
• Export: You can download a complete copy of all your data in JSON format from the Settings page.
• Correction: You can edit any self-reported data (entries, targets, identity, values) directly in the app.
• Deletion: You can permanently delete your account and all associated data from the Settings page. Deletion is processed within 30 days.
• Objection: You can disable any notification channel or AI feature at any time.

To exercise any of these rights, use the controls in your Settings page or contact us at the email address below.

• Active accounts: Your data is retained for as long as your account is active.
• Deleted accounts: When you delete your account, all personal data is permanently removed from our databases within 30 days.
• Server logs: Standard server logs are retained for 90 days, then automatically purged.

ION is designed for adults. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected data from a minor, we will delete that data promptly. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice within the app at least 30 days before the changes take effect. Continued use of ION after the effective date constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact us at:

Email: tanner@familyleader.co

We will respond to all privacy requests within 30 days.